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SaaS Architecture, Adoption and Monetization of SaaS Projects using Best Practice Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement Processes

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Author: Ralph Hatch
Publisher: Emereo Pty Ltd
Category: Book

List Price: ~~$39.95~~
Buy New: $35.95
You Save: $4.00 (10%)

New (11) Used (4) from $35.95

Avg. Customer Rating: 2.0 out of 5 stars

1 reviews
Sales Rank: 556977

Media: Paperback
Number Of Items: 1
Pages: 164
Shipping Weight (lbs): 0.8
Dimensions (in): 11.4 x 8 x 0.5

ISBN: 192152314X
Dewey Decimal Number: 004
EAN: 9781921523144
ASIN: 192152314X

Publication Date: July 1, 2008
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours

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Editorial Reviews:

Product Description
The evolution of managing SaaS Services in principles and practices provided by the best practices IT Service Management framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption and implementation of SaaS solutions will continue to find challenges in implementing a management framework as part of their approach for governance of their SaaS initiatives. In light of this, the primary goal of this book is to provide the support materials needed to enable the understanding and application of the Service Management framework in a SaaS Solution. This comprehensive book is designed as an easy reference that will walk you through the 5 Lifecycle critical steps you need to take to create a successful portfolio of SaaS IT Services. In addition you will learn how to manage and refine your SaaS service portfolio as your company's business evolves.

Customer Reviews:

2 out of 5 stars

Good introduction into ITSM, but what about SaaS? September 29, 2008
I ordered the book because of its promising title, but got pretty much disappointed when I received it. Nothing in the book is specifically about "SaaS", or even "architecture" or "monetization". Even the term "SaaS" does not seem to occur anywhere in the contents. The book is a well made "management summary" level introduction into ITIL IT Service Management (which is certainly *also* needed for SaaS); and that's why I'll not send it back and give it two stars. But I'd consider it mislabelled.

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