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Saeco S-OGO-SG Odea Go Super-Automatic Espresso Machine

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Brand: Saeco
Category: Kitchen

List Price: ~~$700.00~~
Buy New: $598.00
You Save: $102.00 (15%)

New (19) from $598.00

Avg. Customer Rating: 3.0 out of 5 stars

11 reviews
Sales Rank: 82753

Color: Gray
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 19
Dimensions (in): 22.1 x 19.2 x 18.9
Legal Disclaimer: Sale Ends: 05-18-2008. You may return or exchange merchandise purchased from Macy's @ Amazon by mail only. Certain items are covered by warranty as indicated. To obtain a copy of the warranty prior to purchase, please write to: macys.com Customer Service Dept.; P.O. Box 8215; Mason, OH 45040; Small Ticket Department-Warranty;

MPN: S-OGO-SG
Model: S-OGO-SG
UPC: 708461000217
EAN: 0708461000217
ASIN: B000QDV4AQ

Availability: Usually ships in 1-2 business days

Features:

•	1500-watt automatic espresso machine with ceramic grinder
•	Pannarello frothing device for steam or hot water; 15-bar pump
•	Stainless-steel boiler; prepare 1 to 2 cups at the same time
•	Adjustable drip tray; water filter; 1-1/2-liter removable water tank
•	Measures 15-1/6 by 11-3/7 by 14-1/2 inches

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Editorial Reviews:

Product Description
With a passion for bold coffee flavor, this exciting Saeco espresso machine ensures the freshest brew with a built-in ceramic disc grinder and pre-brewing cycle then injects hot filtered water into the grounds. This maximizes flavor extraction and creates a taste you're sure to love. One-year warranty. Model S-OGO-SG.

Customer Reviews: Read 6 more reviews...

1 out of 5 stars

Saeco--Inferior espresso maciens October 8, 2008
This is my second Saeco Espresso machine that I have bought in the last year. I first bought the Taleo Giro for $1000 from Costco, which worked beautifully for about 4 months, but then a clogged grinder prevented me from brewing any more coffee--only the hot water worked. I called Saeco on multiple occasions and even though every one was friendly, the only resolution was sending me one instruction booklet after another. Some instructions did not match my model, some where from a previous version of the same model and some were so complicated that I did not know how to follow them (it was basically taking apart the entire grinder--and that was recommended to be done every two weeks). I spend less time maintaining my car then it looks like the Saeco machine requires.
Then I bought the Saeco Odea upon reading the instruction manual and feeling assured that I did not need to disassemble the machine every other week. Again, it stopped working after 6 months. Again, I get brochures from their customer service, but no trouble shooting assistance--and this model apparently also requires complete disassembly of the grinder every other week. When asked why the original manual does not let you know that, I received an "I don't know".
I am going back to my basic Krups model that requires no maintenance--if you are looking for a hobby and love to take things apart, the Saeco might be a great fit--otherwise: Stay clear.

1 out of 5 stars

Great - When it works October 3, 2008
As another reviewer stated, this coffee machine is great when it works. I purchased this Saeco as a gift for my mother because I had been so satisfied with my own Saeco Charisma I had purchased a year and a half prior. Unlike the Charisma, the Odea Go has been a huge disappointment. Out of the box, it did not function and had to be returned to Saeco for repair. That return went fairly smoothly. Now less than 5 months later, it is not working again (it appears to be a problem with the bean grinder - which they had replaced the first time around). Upon calling Saeco, my mother was told she would have to pay for any repairs this time, even though it comes with a 1-year warranty. I am counfounded by this.

In sum: Extremely poor product backed by very poor customer service.

Also, don't buy this from Kitchen Gadetry, as they have a terrible return policy. If they weren't going to charge me a $150 return fee the first time around, I would have returned this machine and purchased something different. Now it appears with are stuck with a $550 lemon.

4 out of 5 stars

Had it for a year now! August 12, 2008
After a trip to Italy and lots of great coffee and a Food Network show on Espresso by Elton Brown, it just seemed like the right thing to do to buy a decent espresso machine. The problem with listening to experts is they point out things like how a proper grinder works, and next thing I knew buying a grinder and an espresso maker powerful enough to make decent crema was going to be $1000. Well the entry level Odeo Go model has an integrated optimal grinder and makes very good coffee. You just have to accept it's Italian personality with occasional blinking lights and a frequent thirst for water. If you can chuckle at these little quirks, the machine will not dissapoint.

1 out of 5 stars

Made awesome coffee for 2 months, then died, Saeco Return was a big hassle, and not worth it IMO July 23, 2008
I agree this coffee maker does an excellent job when it works; Unfortunately about 2 months after purchasing, it clogged itself. After numberous calls to Saeco (and getting hung up/transfered to vmail) I finally got a very helpful live person. She sent me some instructions to clean/modify the coffee maker that *might* solve the problem. I will try this out when I get home. The instructions are simple and clear, but not expected for a product in this price range.

I'm a strong believer high quality, and willing to pay a premium for such quality. I am disappointed with any device that fails this quickly (perhaps 100 coffees over a 2month time). That is why I will only give a 1 star rating.

After 3 phone calls to Saeco customer support (everybody was very friendly, but never actually solved anything) I was told I need to return the coffee maker to Saeco (I pay to pack and ship to Saeco). I was then told it will take 4-6 weeks for the repair. It's sad to say that if my $400 laptop breaks, LaptopCompany will send me a box, and pay shipping both ways... but my $600 coffee maker doesn't have near the customer service.

Simply because of the hassle factor, I have just purchased another expresso maker from a different Italian company. I will return my coffee maker to the large warehouse store with a very generous return policy.

4 out of 5 stars

great coffee -- easy! May 23, 2008
It took me several weeks to chose my automatic coffee machine. I looked at all the options, prices, reviews and finally settled for the Saeco S-OGO-SG Odea. I am not disappointed with the result. It is super easy to use and to clean. The expresso tastes great (there was a slight plastic taste in the first few days, but it is gone now) and I have also used it for good cappuccinos.
I take one star off because the water tank is a little small and the machine is a little too noisy. But overall I am VERY satisfied and I recommend you this machine!

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