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Bordex 120 Bottle Wine Rack Kit

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Brand: Bordex
Category: Kitchen

Buy New: $229.95

Avg. Customer Rating: 2.0 out of 5 stars

4 reviews
Sales Rank: 246706

UPC: 031333013931
ASIN: B0000AV1UK

Availability: Usually ships in 1-2 business days

Features:

•	42 3/4in H x 39in W x 9 1/4in D
•	Crafted from natural hand-oiled Australian oak and baked on enamel steel construction.
•	Easy to assemble with no glue, nails or screws
•	Holds up to 120 bottles

Accessories:

•	Wine For Later Wine Decanter Set
•	100 Wine Enthusiast Color Coded Wine Bottle Tags
•	Bordex Attachex Wine Rack Wall Braces (Set of 2
•	Bordex Connectex Clips (Set of 4

Editorial Reviews:

Product Description
Durable, expandable, economical! In answer to your many requests, we've streamlined the sizes and expanded the options you love in this very popular�and very affordable�modular wine rack storage system. Just about everything has been re-thought and re-aligned to conquer every design challenge! The new 120-Bottle Rack expands in every direction you could possibly imagine to store all your favorite wine bottles. View other Bordex accessories such as Attachex Clips to secure racks to wall, Connectex Clips to to join units vertically/horizontally, Cellartex Clips for labeling wine, Curved Corner Connectex Clips for creating corners. Size: 42-3/4"H x 39"W x 9-1/2"D function flashWindow(){ popup = window.open("/templates/3d_instructions.htm","","height=566,width=781,scrollbars=no"); } Click here for an animated demo

Customer Reviews:

4 out of 5 stars

Counterpoint: Assembly is pretty straightforward September 4, 2007
1 out of 1 found this review helpful

I read the reviews above and was therefore looking to buy an alternative wine rack but the space I have available is in an old house and none of the other racks out there - and I looked at a lot of them - would fit easily. A custom-built unit was too expensive and so I reluctantly bought the 120-bottle Bordex which fits nicely into the 39-in wide space I have available. When you open the box and you've got the reviews others have written in your mind, the task is daunting. But I went ahead and two hours later I had my wine rack! It's pretty nice and I'm glad I bought it.

Where the others went wrong (I surmise) is that they used brute force to put this thing together. DONT'T or you'll be headed for frustration! I simply put on a pair of leather gloves and jiggled and pushed each of the wooden pieces into the intersecting metal srips. They all went in quite asily. I did it on a cardboard-covered sidewalk because I didn't want to damage the floor in my house - the metal pieces can be sharp! I found that the top (other side (back or front)) was a bit more tricky but as I was doing it, I discovered what works best: Partially press-in (using your gloved hand) all of the metal stips going in one direction in first (notch up!), then align the wooden pieces with the notches (I either used my hand or a rubber mallet gently tapping on the wood pieces)and then push (again using your leather-gloved hand!) the other metal cross-strips in. I found that pushing them in only partially is best until you get all of the cross-strips in place. Finish up by using a piece of scrap wood, hit with a rubber mallet (my kit didn't have a mallet included!) onto each intersection, on both sides. You should do this on a flat surface so that the rack is nicely square.

That's it. 2 hours and you have a nice rack. I was disappointed that the mounting hardware for attaching my big rack was not included with the 120-bottle kit!

1 out of 5 stars

Worst Online Ordering Experience Ever - Wine Enthusiast Deserves 0 Stars May 6, 2006
15 out of 15 found this review helpful

The experience I had with this product was, without question, the worst online purchasing experience I have had over the course of literally hundreds of online purchases dating back almost a decade. Wine Enthusiast managed to fumble on every aspect of e-business, from the poor quality of the product itself to incompetent management of their supply chain to a customer service department unable to provide the information customers actually want to horribly targeted automated email marketing.

I ordered this wine rack in October of 2005. It was my first, and needless to say will be my last, order from the Wine Enthusiast. After placing the order, their site indicated it was backordered, but gave no ETA. I called customer service and was told that the product was being held up in customs due to increased port security, but that I would have it in a few weeks. Nothing happened for a few weeks, so I called again. I was then told it should arrive for Christmas, but might not. This went on for six months. I got a variety of stories, usually involving it being stuck in customs.

In late January 2006, I got an email from the Wine Enthusiast, entitled "Rack Up the Savings," which featured this very item at $20 off. Presumably this meant they were back in stock and mine should arrive soon. I called customer service again, and was told they were still on backorder, but they would give me the sale price since mine had not shipped and I had called and asked. Maybe it's just me, but I thought it might be a better idea not to email advertise products that they had a track record of not being able to get in stock.

Warp forward to April 2006. The monthly phone calls to customer service have continued, to the point that I essentially know the script before I dial the phone. Unable to get details or a straight story--at some earlier point I was told French goods were being held up extra long in customs, but I am now told the rack is manufactured in Australia--I finally convince the customer service supervisor to get me some real information. She assures me that the director of operations will contact me the next day with complete information as to the whereabouts of my product.

I never got a call back, but the following week the item was listed on the web site as being shipped. Finally, my long wait and wasted time was over, I naively thought. The box arrived yesterday (5/5/2006). It was heavily taped up, as if it had been opened before. I hoped it wasn't a returned item they shipped to me or an item that was somehow damaged in transit. I opened the box and my worst fears were realized. Although 132 wooden diamonds that are needed to construct a rack of this size, the box contained only 19, at least one of which was damaged. The situation was worse with the metal bars that make up the rack. They were badly bent, to the point that several of them are likely to break if I bend them back into shape. The weak points at the creases are visible.

So what does this mean? I called the Wine Enthusiast again today, but because it is Saturday they could only take orders, not process returns or refunds. Apparently a separate department does that and they are only available on weekdays.

Wine Enthusiast, how much more of my time do you need to waste with your horribly broken product and incompetent operational processes?

1 out of 5 stars

Assembly is nearly impossible February 6, 2006
13 out of 13 found this review helpful

Like the reviewer above, I had an extremely difficult time assembling this unit. The kit comes with a small rubber mallet that quickly disintegrated after minutes of pounding steel rails into wood stays. I tried using a regular hammer, but that only resulted in bending the steel rails and making the job even more difficult. None of the rails would line up, and the groove sliced into the wood stays were not large enough to fit the metal rails. I wound up purchasing a new rubber mallet (not cheap!) to finish assembly. The completed unit is bulletproof, but I won't tell you how many bruised and bleeding fingers it took to get the job done. Assembly took three days of hard labor. Do not buy this product if you value your fingers or your time.

1 out of 5 stars

Unbelievably difficult to assemble! April 1, 2005
20 out of 20 found this review helpful

This product may look great when it is assembled but I am beginning to wonder if I will ever see it assembled. At the pace I am going I may be finished in a year. I have been assembling Ikea and other furniture for years and I have never encountered anything this bad. It just will not go together. I have spent over four hours on the assembly and the pieces are just not lining up properly. Think of it this way: for a 120 bottle rack you have 11x12 pieces of wood and dozens of pieces of metal to line up and hammer together. The box came with a rubber mallet but no instructions. The company website has simplistic instructions in the form of a web animation. But, who is assembling this rack beside their computer? I had to come up from the basement every time I wanted to refer to the instructions. I keep thinking that there must be a trick for assembling this thing that I am missing but if there is Bordex is not letting me in on the secret.

In summary, this is a shockingly bad package. Maybe in a year or two I will forget the ordeal of assembling this rack but for now I am extremely disappointed.

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