Polder Original Cooking Timer and Thermometer

I had a probe issue, like almost everyone else. I contacted Polder and recieved BOTH an email AND a phone call response within 30 minutes. I have never ever had such incredible response from any company. And it is less than 48 hours until Thanksgiving holiday.

They took care of my problem immediately, and gave me really good tips on caring for the probe. ALL probes have similar limitations regardless of the brand you purchase.

...Polder is heads and shoulders above,... any company that I have dealt with. They have such a rare (unfortunately, these days) concern for the hapiness of thier customers.

I can't recommend this product enough, and the company that most definitly stands behind it.


The best customer service I have found yet.   November 25, 2003
 18 out of 22 found this review helpful

Okay so I wish that I could take back my other review. I was not happy with my probe going out. I recieved BOTH an email and a PHONE CALL within 30 minutes of my complaint. The representatives were not only VERY nice, but gave me some tips as to how to work with the probe properly to get the best use.

ALL of these timer brands have the same occasional problems, and any brand's probe has limitations. I have seen some people post here that they did not get a response from Pyrex when they had a problem. Well, Polder blows them out of the water in that regard.

It is great product. I do love that I can have a timer go off when my food gets to a specific temperature. It really frees me up to watch ALL my food, not just babysit my turkey while the other dishes over or under cook.

I really am happy, thank you to Polder customer service.