Location: Home » Wine Glasses » Espresso Machines » DeLonghi ESAM3500.N Esclusivo Magnifica Digital Super-Automatic Espresso/Coffee Machine

The Oenophile Network Blog & Forum Links

Wine Blog
Wine Forum

DeLonghi ESAM3500.N Esclusivo Magnifica Digital Super-Automatic Espresso/Coffee Machine

enlarge

Other Views:

Brand: DeLonghi
Category: Kitchen

List Price: ~~$2,100.00~~
Buy New: $1,499.00
You Save: $601.00 (29%)

New (11) from $1,499.00

Avg. Customer Rating: 4.0 out of 5 stars

8 reviews
Sales Rank: 52153

Shipping Weight (lbs): 21
Dimensions (in): 15 x 11 x 14
Warranty: 1

MPN: ESAM3500N
Model: ESAM3500.N
UPC: 044387235013
EAN: 0044387235013
ASIN: B000N31HEM

Release Date: March 1, 2007
Availability: Usually ships in 1-2 business days

Customer Reviews:

Showing reviews 6-8 of 8

« PREV

1 2

extremely bad customer service by DeLonghi December 27, 2007
10 out of 13 found this review helpful

Let me express my extreme unhappiness with the handling of a replacement part order by DeLonghi itself, not Amazon.
Two weeks after we received the coffee maker, one of the three O-rings broke which means that the frothed/steamed milk feature is deactivated ever since.
I ordered three replacement O-rings three weeks ago from their web page, get a link that tells me that I can always "find out the current status", which is total bogus because the status never appeared on the web page.
I sent an email to this same address 1 week after the order (Dec 11) to inquire what the status is. On the web page and in the phone message under the service number DeLonghi prides itself that any email would be answered within 1 business day. I have not received any reaction to my email.
I called the DeLonghi customer service number on 12/15 to inquire the status of the order. I was told that there are not 3 O-rings available at this point and this caused my order to be blocked. I was told that 1 or 2 O-ring are in stock and that I would get at least 1 O-ring shipped that same day.
I called the DeLonghi customer service number again on 12/20 to inquire the status of the partial shipment. The person on the phone was unable to find out about the real status, was unable to find the supervisor but promised me that she would personally ask the supervisor for help with an expedited shipment when (s)he becomes available again.
Another phone call today, 12/27, resulted in more of the same, more postponing, no explanations.
The DeLonghi web page trumpets the following:
White Glove Service Guarantee (Available in U.S. Only)
"Your choice of the Magnifica super automatic espresso machine reveals that you have the highest standards, and we at DeLonghi strive to always exceed those expectations. Our specially trained DeLonghi espresso experts are here to serve your needs in any way we can."
Given the history of my order of 3 little O-rings, this sounds like an extremely bad joke.
We are happy with the machine (even though we did not expect its first flaw of a broken O-ring to happen so soon) but extremely unsatisfied with the worst customer support we have experienced in a long time. A real shame given that we paid $1500 for a coffee machine "with the highest standards" and I shudder at the thought that I would ever have to ask for more significant customer service than a little black O-ring.
We will never again buy another DeLonghi product!

5 out of 5 stars

Great coffe December 22, 2007
3 out of 5 found this review helpful

We have owned one of these machines for a little over a year now. We continue to enjoy great frothy coffee. May that be regular or decaf.
We have also used the automatic cappuccino feature. It works well. We just do not drink that much cappuccino. Great product!

5 out of 5 stars

Great Machine! August 29, 2007
19 out of 22 found this review helpful

I love it! Sure it's pricey but I bought it at BB&B with a 20% coupon so the price was less. No filters, a weekly cleaning how easy is this? Plus the coffee grinds benefit your plants. You can use other coffee beans besides espresso. At the moment I am using up my ground coffee, but have used the grinder for beans. The instruction book looks hard but watch the DVD and if you still don't understand call support. They know their information.

Powered by Associate-O-Matic

Customer Service

Contact Customer Service
Ordering
Tracking Your Package
Shipping Information
Domestic Shipping Rates
International Shipping Rates
Returns
Gifts & Gift Certificates
Privacy & Security

Subcategories

•	Semi-Automatic Espresso Machines
•	Steam Espresso Machines
•	Super-Automatic Espresso Machines
•	Manual Espresso Machines
•	Espresso Machine & Coffeemaker Combos
•	Stovetop Espresso Pots
•	Combination Machines
•	Grinders
•	Pump Espresso Machines
•	Color (color_map)
•	Kitchen Linens
•	Material (material_browse)
•	Tableware
•	Test Material (material_browse)
•	Cutting Board Material (material_browse)
•	Coffee Makers
•	Espresso Makers
•	Calvin Klein
•	Lauren Ralph Lauren
•	Lenox
•	Martha Stewart Collection
•	Waterford

Untitled Document Disclaimer: This is an Amazon storefront - the products referenced on this site are manufactured and sold by parties other than the Oenophile Network. The Oenophile Network makes no representations regarding either the products or any information vendors offer about their products. Any questions, complaints, or claims regarding the products must be directed to the appropriate manufacturer or vendor, or to Amazon.com.