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KitchenAid Professional 600 Series 6-Quart Stand Mixers

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Brand: KitchenAid
Category: Kitchen

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Customer Reviews:

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KitchenAid Customer Service - Friendly but Dishonest August 3, 2008
3 out of 3 found this review helpful

I was in the market for a new stand mixer. The 6 Qt. model had obvious appeal. Years ago, I used a KitchenAid 5 Qt - back in the days when they came only in white. However, I heard, here on Amazon, about the gearbox (plastic versus metal) problem that had developed when K'Aid decided to change from metal to plastic. I was concerned.

I turned to the KitchenAid website (which had a users forum) and found that most of the posters were 'determined' to be in love with their KitchenAid mixer, complete with pictures of it on their postings, and in many cases, actual pet names made up for it. I nearly expected to see some of the mixers donning a rhinestone collar and leash in the photographs. mmmm, not exactly power users there.

Interesting that whenever the "KitchenAid Answer Man" was asked about the metal versus plastic gear housing, and whether the model (serial number tells the tale) that a poster had was metal or plastic, the "answer man" brushed this question off as being unimportant, but added that KitchenAid was in the process of returning to metal gearboxes. Subsequently, the person was attacked by others on the board, the general theme being that anyone with any issues with KitchenAid mixers was an obvious idiot and must have done something wrong - i.e overworked it, used it under water, failed to give it a precious enough name or have it professionally photographed for display on the site. Little substance and a great deal of emotion - the need to believe that this brand was reliable no matter how intelligent or well described another poster's problem. On this (Amazon) site, I read of someone who wanted to ask this (plastic versus metal) question on the K'Aid site, but was rejected because the question had no merit, in KitchenAid's opinion. Imagine if the K'Aid site were not actively filtered to favor people who named their mixers "orange crush" or "pink lady" and the like.

I ended up buying a Hobart professional 5 qt mixer - 3 speeds, you need to turn the machine off before changing speeds - not the home user's dream, but none of the nonsense of KitchenAid's making an engineering blunder, followed by their refusal to fess up now that its in process of being fixed, and worse, refusing to identify which of their mixers in the field have the plastic housing. And to make matters worse, running a "forum" that purports to be an open discussion of appliance issues, when in reality, it seems to be more of a collection of, well, let's say less-than-critical consumers.

I DID purchase a K'Aid Pro-Line coffeemaker KitchenAid KPCM050NP Pro Line Single-Carafe Coffeemaker, Nickel Pearl. Problems with the pour spout, 3 replacement units in 2 years, still a defective pour spout that has been cited repeatedly on this website, but when described to the KitchenAid rep, a surprised reaction, as if that is the first time she heard about it. Since Pro-line appliances come with a 2 year no-questions asked replacement policy, they dutifully replace it every time an incapacitating problem occurs, which is frequently. However, as I pointed out in another post, when I purchased this item from KitchenAid, the idea was to spend the money up front and avoid hassles later on. In this case, K'Aid hase been cooperative enough to send me a new unit each time the old one has failed. But my vision of good service is reliability...not of having a dedicated line to customer service to tell them that "it happened again". Each time the UPS man pulls up with my replacement coffee maker, I unpack it and make him a cup for the road. I'm tempted to ask him how many of these replacement units he delivers per day - he must be getting caffeine overdose.

Good luck to those recent purchasers of the stand mixers. My strong advice would be to phone the K'Aid rep and give her your serial number and demand to know whether the gearbox is plastic or metal. If it is plastic, demand that they send you a replacement with a metal gearbox. I've heard some on here talk about these mixers as if some users have the intention to pass them down to the next generation, a la "grandmother's KitchenAid". I think for that to be an option, you must ensure that you did not buy one of KitchenAid's "bad experiments" - a unit with a plastic gearbox.
Bob

5 out of 5 stars

Happy Cook August 3, 2008
This is my 3rd KitchenAid Mixer. I have 2 smaller ones that do a great job but I wanted a heavy duty mixer that could make several loaves of bread at a time. It can also handle the grinder I bought to grind wheat without any difficulty. I also have the Bosch mixer and between the 2 I can put out quite a few loaves of bread as well as cinnamon rolls, etc.
Highly recommend this product. It has a powerful enough motor to handle just about anything I throw at it. The only con is the beaters have to be handwashed but so do the ones with my Bosch so no big deal. So glad I purchased it.

5 out of 5 stars

KitchenAid 600 July 29, 2008
This mixer is great. It has the power to handle large loads of bread dough. We used the 250 watt model for years. It's well worth the extra money to get the extra power. It was also shipped promptly.

5 out of 5 stars

Why did I wait so long?! July 13, 2008
AAH -- a taste of heaven! I had a 40 yr-old Kitchen Aid 150 watt machine that I literally burned up -- babied it for years and finally gave in and took the plunge. Figured I could get lots of watts for not a lot difference in price -- was glad for the measurements so I didn't overdo it by going to the real professional models -- this one is just right for home use but has the features of commercial machines. NICE!

1 out of 5 stars

undelivered July 6, 2008
0 out of 8 found this review helpful

I was charged for this product, but it never arrived. I would say that makes me very unsatisfied.
Drew Benson

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